Häufig gestellte Fragen

Dies sind die Fragen, die uns Besucher unserer Website am häufigsten stellen.


Coronavirus Travel Voucher

No, any legal obligations are now with Caribbean Travel Network NV, the owner of this website and of the trading name Cuba Travel Network.
No, any vouchers issued by Destino Travel BV, under the name of Cuba Travel Network are accepted for use by Cuba Travel Network (Caribbean Travel Network NV).

Häufig gestellte Fragen

When you book with CUBA TRAVEL NETWORK you can be assured that your details are 100% safe because:

  • Credit card transactions are protected by Secure Sockets Layer (SSL), regarded as the best software available today for secure e-commerce transactions. SSL powerfully encrypts all of your personal numbers and information before it is sent across the Internet to our servers.
  • When you reach our payment page, you will notice two significant changes to your browser. First, in your address bar the usual http before the URL is replaced by https. This is the signal that you have reached a secure area of the site and your sensitive information is safe. Secondly, you will also observe a closed padlock on the bottom right of the screen; this is just another assurance of your security.
If for any reason you are still unsure about submitting sensitive information over the Internet, you are more than welcome to book with us by e-mail, telephone of "Live Chat".

STEP 1 - Search
Please select your search criteria in provided search boxes, including your travel dates, destination, number of passengers, etc.

STEP 2 - Select
On the results page, click on the "Book Now" or "Check Rates" button next to the flight, hotel, car, etc. of your choice.

STEP 3 - Check Out
On the check-out page, please enter all passenger and payment information, and accept our Terms & Conditions.

STEP 4 - Confirmation
Here you will be given your unique reservation code. Please use this code to amend or cancel a reservation.

You will receive a Booking Confirmation e-mail message with our invoice and a voucher for each service booked. Please print these vouchers for presentation to the relevant suppliers. For some services, you will also receive a supplier confirmation document (e-ticket, voucher with supplier confirmation number, etc.).
You can cancel or modify a reservation by calling our Customer Support offices or by writing an e-mail to the sender of our Booking Confirmation e-mail message (received by you after successfully completing the online reservation process).
You can always book by contacting our Travel Consultants by phone or through the "Contact Us" section of this website. We also offer "Live Online Chat".
We offer flexible online and offline payment options, including:

- Credit & Debit Cards:
       Visa
       MasterCard
       Maestro

- Online Banking:
       iDeal (The Netherlands)
       GiroPay (United Kingdom)

- Bank transfers:
       You may choose to pay off-line using bank transfers to our local bank accounts in:
              The Netherlands (Euros)
              Germany (Euros and Pounds Sterling)
              Australia (Australian Dollars)
              Curacao (Euros)
              Canada (Canadian Dollars)
 
Please contact our Travel Consultants via e-mail, telephone or live chat for account details.
A visa or tourist card is required by all visitors except:

a) Those nationals whose countries have signed visa-exemption agreements with Cuba (contact your nearest Cuban Consulate for further information).

b) Transit passengers continuing their journey to a third country within 72 hours, provided they hold confirmed onward tickets and US$50 per day.

Migratory Regulations
Conditions and documents required by Cuban immigration authorities are:

Tourists
- Passport with a minimum validity of six months after arriving in Cuba.
- Tourist Card. Entry in Cuba will be registered with a stamp in this Card and not on the Passport.
- Tourist Card is valid for single entry to Cuba within 180 days of issue, for up to 30 days stay, with a 30 day extension available in Cuba.
- To declare whereabouts while in Cuba, at immigration control.
- Return or continuation ticket.
- Proof of economic solvency.
- Health or travel insurance with coverage for medical expenses. The policy must be shown upon request and be issued by an insurer authorized by Cuba.

People in Transit or Transfer
- Passport, valid for a minimum of six months after arriving in Cuba.
- Visa, if stay exceeds 72 hours.
- Confirmed hotel reservation.
- Confirmed onward ticket.

Business Visa
- Passport, valid for a minimum of six months after arriving in Cuba.
- Business Visa (valid up to 30 days).
- Return or continuation ticket.
- Health or travel insurance with coverage for medical expenses. The policy must be shown upon request and be issued by an insurer authorized by Cuba.

Exit Permits
Required by those whose stay in Cuba exceeds 90 days.