Three Cities: Santa Clara - Trinidad - Cienfuegos

TERMS & CONDITIONS

This website is operated by CUBA TRAVEL NETWORK. We offer you our products and services under the following Terms and Conditions. You must please read the Terms and Conditions before using our website for private group people-to-people tour requests. By making a reservation, you hereby accept the Terms and Conditions. You should not use the website in any way if you do not agree with these Terms and Conditions.

PAYMENT POLICY

Once you have made your reservation, the payment will be deducted from your credit card and you will receive email confirmation of the transaction from us. We accept the following debit or credit cards: VISA and MasterCard. Your payment will be to CARIBBEAN TRAVEL NETWORK N.V. The payment will be in the currency selected when you make the booking and will appear on your bill as CARIBBEANTRAVELNETWORK. Customers with bank accounts outside of Europe could be subject to additional charges for these transactions. Consult your bank for more information.

COMPLAINTS

If you consider that the services offered don’t comply with the agreement between yourself and CUBA TRAVEL NETWORK, or in the case of objections or situations which prevent the normal development of services, you must immediately notify our local representative or our main office in Havana. Our contact details are available in the documents and reservation confirmation messages. The absence of this immediate notification will limit CUBA TRAVEL NETWORK in the search for a resolution. However, if after having contacted our local representative or our central Havana office, a resolution is not found, you may make a written complaint within 7 days following the end of the service in question. The ability to secure a conclusion to the matter will depend on the definitions and terms of the service provider (hotels, car rental agencies, airlines, etc.).

REFUNDS

Refunds will only be made back to the credit card used for your reservation. If for some reason the refund must be made by bank transfer, we will deduct any bank charges associated with this transfer from the refund owed to you. Our aim is to organize the refund within 24 hours after having offered you a resolution to your claim. Although we strive to guarantee the availability of reserved services, on occasion, errors may occur. Once we realize there is an error, we will do all that is reasonably possible to inform you during the 48 hours before your reservation begins. We reserve the right to cancel your reservation and reimburse you the total amount paid, at no extra charge to you.

SPECIFIC CONDITIONS ASSOCIATED WITH EXCURSIONS

Once you have made your reservation, cancellation charges will be applied. The cancellation fee amount depends on the timing of the cancellation and is determined by the execution supplier. The policy is listed in the descriptions of each excursion.

Payment policy

Payment in advance must be made for the excursions and the prices are listed in EUR, CAD, GBP, AUD and JPY. At your request, and through our Website, our travel consultants can assist you with offering alternative forms of payment: credit cards (VISA, MasterCard), Maestro debit cards (UK), ideal online banking (the Low Countries), or Giropay (Germany). The payment is made in the currency selected. Your payment is to CARIBBEAN TRAVEL NETWORK N. V. and your bill will state: CARIBBEANTRAVELNETWORK. Payment by bank transfer is also possible.
For the few publicized excursions that require payment in Cuba, the prices will be listed in Cuban Convertible Pesos (CUC) and payment must be made in CUC in cash to our CUBA TRAVEL NETWORK representatives in the destination.

GENERAL CONDITIONS

You agree to be subject to the following obligations, including and without limitation: You assume financial responsibility for all the transactions made in your name or your account. For any purchase, you must be at least 18 years old and to be able to make the purchase for personal use and have the legal capacity to make the transaction.
You guarantee that all the information you submit is true and exact. To submit incorrect credit card information, or an incorrect billing address for credit cards, or an incorrect amount to be debited could result in delays in the sending of your travel documents and an increase in price. Please ensure that the information you submit corresponds to that which appears on your bill from your credit card. We also reserve the right to cancel your reservation after your transmission if the payment is not forthcoming, or if you submit incorrect information about the ownership of the card.
You may not modify, copy, transmit, distribute, sell, exhibit, sublicense, nor reproduce the website nor its contents in any way, except in case of the need to make copies for your personal use, and without commercial intent.
Program activities and requirements are subject to change.

Travelers are required to participate in all scheduled activities on CARIBBEAN TRAVEL NETWORK INC’S group people-to-people tours. Failure to adhere to this requirement will allow CARIBBEAN TRAVEL NETWORK INC to terminate the tour immediately and require the traveler to leave Cuba at the traveler’s own expense. Such failure may, in addition, subject the traveler to fines by the U.S. government. Neither CARIBBEAN TRAVEL NETWORK INC, CARIBBEAN TRAVEL NETWORK N.V., nor any of their employees, shareholders, subsidiaries, affiliates, divisions, distributors, parents, agents, officers, directors, successors, representatives and assigns shall be responsible for any fines resulting from the traveler’s failure to adhere to CARIBBEAN TRAVEL NETWORK INC’S scheduled group people-to-people activities.

The information and/or prices that are shown on the website are updated on occasion, and therefore, may have varied by the time you come to make your reservation for your tour or make your plans. Unfortunately, although we make every effort to ensure the accuracy of all this information and prices, sometimes errors are made. However, you must ensure that you revise all details of your tour that you select (including the prices) at the moment of making the reservation.

The website is offered in the state and availability at the moment of access. We do not accept any responsibility related to your ability to access or use the website in any moment, nor in the case of any interruption to your access or use, nor in any errors made when making a transaction. We guarantee that the Site is free from information viruses and other properties that may cause loss or damage.

If you are a citizen of the United States of America, it is your responsibility to obtain the pertinent documentation required by the Government of the United States of America for travel to Cuba. Neither CARIBBEAN TRAVEL NETWORK INC, CARIBBEAN TRAVEL NETWORK N.V., nor any of their employees, shareholders, subsidiaries, affiliates, divisions, distributors, parents, agents, officers, directors, successors, representatives and assigns assume responsibility of any type if you do not obtain the pertinent documentation prior to your trip to Cuba. Neither CARIBBEAN TRAVEL NETWORK INC, CARIBBEAN TRAVEL NETWORK N.V., nor any of their employees, shareholders, subsidiaries, affiliates, divisions, distributors, parents, agents, officers, directors, successors, representatives and assigns will be responsible for any fine or demand made by the Treasury Department of the United States of America resulting from your trip to Cuba.

SECURITY

You are totally responsible for the content sent to our sites, especially, but not limited to, your comments about the products or commercial services. It is totally prohibited to send or transmit to our sites (i) any threatening, defamatory, obscene, pornographic information or other material or content that violates advertising rights and/or privacy rights or that violates any law; (ii) any material or commercial content, including but not limited to, the solicitation of funds, advertising or marketing of any product or service; and (iii) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or any other proprietary right of any third party. You are fully responsible for any damages resulting from any violation of these restrictions, or any other harm resulting from your sending content to our sites. You acknowledge that CARIBBEAN TRAVEL NETWORK INC can exercise its rights (eg, publish, delete) any content received from you, without you being notified of our actions.

RULES AND RESTRICTIONS OF SUPPLIERS

We operate both as an intermediary agency and as a supplier. This means that where we act as an intermediary agency we are a public agent for third party suppliers such as tour operators, hotels, car rental companies, carriers, airlines etc. This means that the contract for the product is between you and the supplier. However, we assume liability to you, if we have been negligent, we have misrepresented important information or have been in breach of any other relevant law.

ESTABLISHMENT OF CONTRACT

There will be no contract between you and CARIBBEAN TRAVEL NETWORK INC, CARIBBEAN TRAVEL NETWORK N.V., nor their parents, divisions, affiliates, for the sale made to you of any product unless CARIBBEAN TRAVEL NETWORK INC accepts your reservation via email confirming your reservation and communicates to you a unique confirmation code. Acceptance will be deemed complete and will be deemed effectively communicated to you, for all purposes, at the time that CARIBBEAN TRAVEL NETWORK INC sends you the email, regardless of whether you receive it or not.

ACCURACY OF INFORMATION

CUBA TRAVEL NETWORK and its suppliers have taken reasonable care to ensure that the content of the Website, including all hotels, flights, airlines, vehicle rental information and other information is accurate. CUBA TRAVEL NETWORK publishes such information in good faith. No warranties or promises are made and/or statements of any kind, either express or implied, regarding the accuracy of any information contained in this site or its nature, quality, reliability, or any other service offered by us or our name, and we do not undertake to update this information. You use this Site at your own risk. All general information provided by this site is provided for guidance purposes only and is subject to change at any time. We recommend checking with the destination, your embassy, or tourist office to confirm that these guidelines are updated. In particular, with respect to visa and passport requirements, neither CARIBBEAN TRAVEL NETWORK N.V. nor CARIBBEAN TRAVEL NETWORK INC guarantees the shipment of any passenger whose passport is not valid, or who does not comply with the visa requirements of the destination, nor guarantees the effect on vehicle hire or other vehicles on customers who do not have a valid driver's license or other necessary documentation.

USE OF PERSONAL DATA

CUBA TRAVEL NETWORK makes every effort to ensure that the information you exchange with us online, including personal data and information from your credit card, be treated with all possible security to protect the information sent from your browser to our systems.

SOFTWARE AVAILABLE ON THIS WEBSITE

Any software made available for download from this Website (""Software"") is copyrighted by CARIBBEAN TRAVEL NETWORK N.V. and its affiliates, and/or our respective suppliers. The use you make of such Software is governed by the final consumer license agreement, if there is one, which accompanies, or is included in the Software (License Agreement). You may not install or use any Software that is accompanied by, or includes a License Agreement, unless you first accept the terms of the License Agreement. In the case of any Software made available to download from this Website without a License Agreement, we will give you, the user, a limited, personal, non-transferable license to use the Software on display or other type of use of this Website in accordance with these terms and conditions and for no other purpose.

LIABILITY RESTRICTIONS

Under no circumstances shall CARIBBEAN TRAVEL NETWORK INC, CARIBBEAN TRAVEL NETWORK N.V., nor any of their employees, shareholders, subsidiaries, affiliates, divisions, distributors, parents, agents, officers, directors, successors, representatives and assigns be liable for any delays, accidents, losses, changes of schedules, damages (whether direct, indirect, punitive, incidental, special, significant, or otherwise) because of, or in any way related to your travel, the use of, or inability to use, this website, or any other information, software, products or services obtained through or otherwise linked to this Website, in each case regardless of whether such damages are based on contract, violation, strict liability or other theories of liability.

LINKS TO THIRD PARTY SITES

Our website contains links to websites operated by third parties outside CUBA TRAVEL NETWORK. These hyperlinks are provided for your reference and convenience. CUBA TRAVEL NETWORK does not own or control the content of such Websites and is not responsible for their content or for the uses you make of them. CUBA TRAVEL NETWORK does not identify with the content of any such Websites. The inclusion of links to such websites on our websites does not imply any endorsement of the content of those websites or any control over them or their operators by CUBA TRAVEL NETWORK.

ELECTRONIC COMMUNICATION

You communicate electronically with CUBA TRAVEL NETWORK when you access our sites or when you send us emails. You consent to receive messages from CUBA TRAVEL NETWORK electronically and by fax. We will contact you by posting notices on this site, or by email or fax. You agree that all notices, disclosures, agreements and other communications that we provide electronically or by fax satisfy any legal requirements that communications be in writing.

AREA OF JURISDICTION - GOVERNING LAW

These terms and conditions are subject to the laws of Curaçao and to the exclusive jurisdiction of the courts of Curaçao.

COMPLETION SUBJECT TO APPLICABLE LAW

The fulfillment of this agreement by CARIBBEAN TRAVEL NETWORK N.V. and/or CARIBBEAN TRAVEL NETWORK INC is subject to existing laws. Nothing contained in this agreement/text abolishes the rights of CARIBBEAN TRAVEL NETWORK N.V., CARIBBEAN TRAVEL NETWORK INC, nor any of their employees, shareholders, subsidiaries, affiliates, divisions, distributors, parents, agents, officers, directors, successors, representatives and assigns to comply with legal requirements or requirements relating to your travel to Cuba, your use of this website or information provided to or collected by, CARIBBEAN TRAVEL NETWORK N.V., CARIBBEAN TRAVEL NETWORK INC, or any of their employees, shareholders, subsidiaries, affiliates, divisions, distributors, parents, agents, officers, directors, successors, representatives and assigns with respect to your use of this site.

SEPARABILITY

If a court of competent jurisdiction determines that any provision of this agreement/text is invalid or unenforceable as provided by applicable law, the remaining provisions of this agreement shall remain in full force and effect. Any provision of this agreement is deemed void or unenforceable as required by applicable law, including but not limited to, the warranty disclaimers and liability limitations set forth above and will be deemed superseded by a valid, enforceable provision to effect that comes closest to the intent of the original provision.

FORCE MAJEURE

If, as a result of Force Majeure, CARIBBEAN TRAVEL NETWORK N.V. and/or CARIBBEAN TRAVEL NETWORK INC are obliged to curtail, alter or cancel a reservation and/or any of the services agreed, the partner and/or customer will not be entitled to claim compensation for any losses caused by the above restriction, alteration or cancellation. The term ""Force Majeure"" includes, but is not limited to, Acts of God, natural disasters, fire and any other destruction of any accommodation booked, riots, acts of civil or international war, natural disasters, fires, exercise of municipal authority, governmental action of any sort, legislative authority, military authority or otherwise, strikes, industrial action or any other reason beyond the control of CARIBBEAN TRAVEL NETWORK N.V. or CARIBBEAN TRAVEL NETWORK INC.

CHANGES TO THESE TERMS AND CONDITIONS OF USE

CARIBBEAN TRAVEL NETWORK N.V. and CARIBBEAN TRAVEL NETWORK INC reserves the right to make changes to these Terms and Conditions of Use at any time. This agreement cannot be modified in any way without prior consultation and agreement with CARIBBEAN TRAVEL NETWORK N.V. and CARIBBEAN TRAVEL NETWORK INC.

ENTIRE AGREEMENT

These Terms and Conditions of Use contain the entire agreement between CARIBBEAN TRAVEL NETWORK N.V. and/or CARIBBEAN TRAVEL NETWORK INC and the Customer and replace any prior understanding or agreements (whether oral or written) on the subject and cannot be corrected or modified unless expressly agreed in writing with CARIBBEAN TRAVEL NETWORK N.V. and/or CARIBBEAN TRAVEL NETWORK INC.

COMPENSATION

You agree to defend and indemnify CARIBBEAN TRAVEL NETWORK N.V., CARIBBEAN TRAVEL NETWORK INC, their employees, shareholders, subsidiaries, affiliates, divisions, distributors, parents, agents, officers, directors, successors, representatives and assigns and/or their respective suppliers from and against any claims, causes of action, demands, judgments, losses, damages, fines, penalties or other costs or expenses of any kind or nature, including, but not limited to, reasonable legal and accounting fees, taxes by third parties due to your breach of this agreement or the documents referenced herein; your violation of any law or the rights of third parties; or your use of this website.

DISCLAIMER

The information, products and services on this Website may have inaccuracies or typographical errors. Changes are made periodically to the information presented on this website, and CUBA TRAVEL NETWORK its affiliates, subsidiaries or divisions and/or its respective suppliers may improve and/or make changes to this Website at any time.

CUBA TRAVEL NETWORK its affiliates, subsidiaries or divisions and/or its respective suppliers do not announce the suitability of information, products and services included on this website for any purpose. All such information, products and services are provided without warranty of any kind. CARIBBEAN TRAVEL NETWORK N.V., CARIBBEAN TRAVEL NETWORK INC, their employees, shareholders, subsidiaries, affiliates, divisions, distributors, parents, agents, officers, directors, successors, representatives and assigns and/or its respective suppliers make, therefore, disclaimer of warranties and conditions with regard to this information, products and/or services, including all subsequent warranties and conditions of marketing, fitness for a particular purpose, ownership and non-violation.

Under no circumstances is CARIBBEAN TRAVEL NETWORK N.V., CARIBBEAN TRAVEL NETWORK INC, their employees, shareholders, subsidiaries, affiliates, divisions, distributors, parents, agents, officers, directors, successors, representatives and assigns and/or their respective suppliers liable for any direct, indirect, punitive, secondary, special or significant damage, motivated by, or somehow related to your travel, the use of this website, or delays or inability to use this website, or any information, products or services obtained through this website, or otherwise motivated by using this web site, whether based on contract, breach, strict liability or otherwise, even if CARIBBEAN TRAVEL NETWORK N.V., CARIBBEAN TRAVEL NETWORK INC, their employees, shareholders, subsidiaries, affiliates, divisions, distributors, parents, agents, officers, directors, successors, representatives and assigns and/or their respective suppliers have been informed about the possibility of damages. Carriers, airlines, hotels, car rental companies and other providers that offer travel services, or otherwise, on this Website are independent contractors and not agents or employees of CARIBBEAN TRAVEL NETWORK N.V. CARIBBEAN TRAVEL NETWORK N.V., CARIBBEAN TRAVEL NETWORK INC, their employees, shareholders, subsidiaries, affiliates, divisions, distributors, parents, agents, officers, directors, successors, representatives or assigns are not responsible for acts, errors, omissions, declarations, warranties, breaches or negligence by any such supplier or for any personal injury, death, property damage, or other damages or expenses by these motives. CARIBBEAN TRAVEL NETWORK N.V., CARIBBEAN TRAVEL NETWORK INC, their employees, shareholders, subsidiaries, affiliates, divisions, distributors, parents, agents, officers, directors, successors, representatives and assigns are not responsible and will not return money in case of delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and will not be responsible for any additional expenses, omissions, delays, rerouting or other acts of government or other authority.