IMPORTANT NOTICE

New restrictions to control the growing number of positive cases of COVID-19 in Cuba.

- Public transportation will only operate between 5:00 AM and 9:00 PM.
- Theaters, cinemas, bars and recreational centers are closed.
- Cafeterias and restaurants will provide services until 7:00 PM.
- Tourist excursions are suspended.


Cuba requires a negative PCR test certified in the country of origin with a validity of up to 72 hours.

 

Frequently asked questions about trips to Cuba

These are the most frequent questions asked FAQ, by our clients. Please be aware that, although we will try to keep the information updated, the situation may change depending on the epidemiological state on each territory, so we recommend you to verify all the important information at the time of making your reservation.

Current situation in Cuba

All the airports are ready to welcome the commercial flights. The Cayo Coco airport will only receive international tourism.

There are no limitations on arrival from any country, as long as they comply with the sanitary protocol established for commercial or humanitarian flights.

The General Customs of the Republic of Cuba reported that there are no baggage limitations. You should check with your airline if it has baggage limitation.

It is necessary to present a previous PCR test for COVID 19.

All travelers will be met by medical professionals.

All travelers are required to have a Health Declaration (a form that the airline must give to the passenger once on board the plane and shortly before landing in Cuba)

It is mandatory to carry out a PCR test upon arrival in Cuba (at the same airport or another access route). The travelers will be able to continue to their accommodation where they must wait for the result, complying with all the recommendations to avoid a possible spread. The result will be ready from 24 hours to 48 hours later.

From December 1st. a health fee will be charged, in order to cover the costs of the implemented protocols. This health fee will never be paid directly by the client upon arrival in Cuba, it is included in the air ticket.

Epidemiological follow-up will be carried out by the address that the traveler declares on the form upon entering the country (private house or hotel).

All international travelers (whether foreigners or residents of Cuba) who arrive in the country and stay in the community will undergo a second PCR on the fifth day and must remain in quarantine during that time, the family must also remain in quarantine with the traveler during that period of time.

If the result is negative, there is no limitation for the traveler, except: mobility to the provinces or other locations that are in the autochthonous transmission phase.

It is required for tourists to have a medical insurance that covers COVID 19, or they can buy one upon arrival in Cuba (30.00 USD)

 

The result will be available in the first 24 hours so the client will be located and informed immediately through the tourist and health authorities.

Symptomatic clients will be transferred to a care unit, understood to be a hospital, equipped with highly qualified personnel and the necessary equipment to guarantee their speedy recovery.

Asymptomatic clients: After the evaluation by the doctors, we proceed to a total isolation but admitted to Hotels that we will turn into Hospital. The contacts of these cases are immediately isolated in the tourist facilities themselves under a regime of surveillance and protection. (They cannot be in contact with the rest of the clients), until the result of the second PCR is obtained, which is on the 5th day.

The costs of medical services will obviously be covered by the client’s insurance.

During the transfer and upon arrival at the accommodation, the use of the mask is mandatory until the result of the PCR test is known.

We appeal to the individual responsibility of each one and we recommend complying with hygienic measures in the disinfection of hands, physical distancing and use of the mask in transport and in closed places.

All hotels have a health team composed of a Comprehensive General Physician, an epidemiology and a nursing specialist, guaranteeing the detection and immediate action against suspected positive cases of Covid.

Accommodation in private houses is allowed in those territories that are included in the new normality phase.

Due to the new lockdown the excursions are canceled.

Yes, the car hire is reactivated on almost all territories.

Payments for additional driver and drop off charges must be paid with a Visa, Mastercard or American Express Credit or Debit Card in the customer's name. Cards in USD issued by Cuban banks, whether personal or belonging to a family member, will also be accepted.

Cash is not accepted.
If you need to add more days to your stay, a new PCR test is required, at a cost of 30 USD or its equivalent in another freely convertible currency.
If your country of origin requires a PCR, you can do it (30 USD) at the medical centers listed below:

Havana:
     Siboney International Clinic
     Camilo Cienfuegos International Clinic
     Institute of Tropical Medicine "Pedro Kourí" IPK

In the rest of the country:

     In the territorial branches of Cuban Medical Services (SMC)

In you are staying in a hotel, you can request it from the medical staff of the hotel, preferably upon arrival. Payment for the test will be made by magnetic card.
All sites linked to tourist activity in the country, including airports, cruise ship terminals and marinas, implement hygienic sanitary protocols to guarantee the safety of our visitors. These protocols are certified and endorsed by health and tourism authorities, they were conceived taking into account the recommendations of international organizations.

Travel information resources

We’re providing a list of resources for your convenience. Please check with your relevant local authority if your country’s travel advisory is not featured below. As the situation evolves, please regularly check the advisories relevant to you for updates.

Australia

Canada 
France 
Germany 
Netherlands
 
United Kingdom
  
United States of America