IMPORTANT NOTICE

Updated: February 5, 2021

The government of Cuba announced today that, from February 6, all travelers arriving in the country must go under isolation until the negative result of the two PCR tests, the first at the airport and the second on the 5th day (6 days/5 nights).

The isolation will be in specific hotels prepared for that purpose. The cost of transportation and accommodation must be paid by the traveler.

This is new information that we will be updating in the coming days.

New restrictions to control the growing number of positive cases of COVID-19 in Cuba.

- Public transportation will only operate between 5:00 AM and 9:00 PM.
- Theaters, cinemas, bars and recreational centers are closed.
- Cafeterias and restaurants will provide services until 7:00 PM.
- Tourist excursions are suspended.
- Total restriction of mobility from 9:00 PM to 5:00 AM


Cuba requires a negative PCR test certified in the country of origin with a validity of up to 72 hours.

Frequently asked questions about trips to Cuba

These are the most frequent questions asked FAQ, by our clients. Please be aware that, although we will try to keep the information updated, the situation may change depending on the epidemiological state on each territory, so we recommend you to verify all the important information at the time of making your reservation.

Current situation in Cuba

All the airports are ready to welcome the commercial flights. The Cayo Coco airport will only receive international tourism.

FromFebruary, there is a temporary reduction in the frequency of flights from the United States, Mexico, Bahamas, Panama, the Dominican Republic, Jamaica and Colombia.

Flights from Nicaragua, Guyana, Trinidad & Tobago, Suriname and Haiti remain suspended.

There are no limitations for the rest of the countries, as long as they comply with the sanitary protocol established for commercial or humanitarian flights.

The General Customs of the Republic of Cuba reported that there are no baggage limitations. You should check with your airline if it has baggage limitation.

It is necessary to present a previous PCR test for COVID 19.

All travelers will be met by medical professionals.

All travelers are required to have a Health Declaration (a form that the airline must give to the passenger once on board the plane and shortly before landing in Cuba)

It is mandatory a PCR test upon arrival in Cuba (at the same airport or another access route). The travelers will go under isolation (in the case of visitors who travel as tourists, they will go to the booked hotel), until the negative result of the PCR test, complying with all the recommendations to avoid a possible spread. A second PCT test is mandatory on the 5th day.

A health fee will be charged, in order to cover the costs of the implemented protocols. This health fee will never be paid directly by the client upon arrival in Cuba, it is included in the air ticket.

If the result is negative, there is no limitation for the traveler, except: mobility to the provinces or other locations that are in the autochthonous transmission phase.

It is required for tourists to have a medical insurance that covers COVID 19, or they can buy one upon arrival in Cuba (30.00 USD)

 

Havana

  • Vedado
  • Capri
  • Parque Central
  • Meliá Habana
  • Comodoro
  • 5ta Avenida
  • Tulipán

Matanzas

  • Hotel Las Palmas

Villa Clara

  • La Granjita
  • Los Caneyes

Jardines del Rey

  • Hotel Sol Cayo Coco

Camaguey

  • Hotel Plaza

Holguin

  • Hotel Mirador de Mayabe

Santiago de Cuba

  • Versalles

The result will be available in the first 24 hours so the client will be located and informed immediately through the tourist and health authorities.

Symptomatic clients will be transferred to a care unit, understood to be a hospital, equipped with highly qualified personnel and the necessary equipment to guarantee their speedy recovery.

Asymptomatic clients: After the evaluation by the doctors, we proceed to a total isolation but admitted to Hotels that we will turn into Hospital. The contacts of these cases are immediately isolated in the tourist facilities themselves under a regime of surveillance and protection. (They cannot be in contact with the rest of the clients), until the result of the second PCR is obtained, which is on the 5th day.

The costs of medical services will obviously be covered by the client’s insurance.

During the transfer and upon arrival at the accommodation, the use of the mask is mandatory until the result of the PCR test is known.

We appeal to the individual responsibility of each one and we recommend complying with hygienic measures in the disinfection of hands, physical distancing and use of the mask in transport and in closed places.

All hotels have a health team composed of a Comprehensive General Physician, an epidemiology and a nursing specialist, guaranteeing the detection and immediate action against suspected positive cases of Covid.

Accommodation in private houses is allowed (after isolation time) in those territories that are included in the new normality phase.

Due to the new lockdown the excursions are canceled.

Yes, the car hire is reactivated on almost all territories.

Payments for additional driver and drop off charges must be paid with a Visa, Mastercard or American Express Credit or Debit Card in the customer's name. Cards in USD issued by Cuban banks, whether personal or belonging to a family member, will also be accepted.

Cash is not accepted.
If you need to add more days to your stay, a new PCR test is required, at a cost of 30 USD or its equivalent in another freely convertible currency.
If your country of origin requires a PCR, you can do it (30 USD) at the medical centers listed below:

Havana:
     Siboney International Clinic
     Camilo Cienfuegos International Clinic
     Institute of Tropical Medicine "Pedro Kourí" IPK

In the rest of the country:

     In the territorial branches of Cuban Medical Services (SMC)

In you are staying in a hotel, you can request it from the medical staff of the hotel, preferably upon arrival. Payment for the test will be made by magnetic card.
All sites linked to tourist activity in the country, including airports, cruise ship terminals and marinas, implement hygienic sanitary protocols to guarantee the safety of our visitors. These protocols are certified and endorsed by health and tourism authorities, they were conceived taking into account the recommendations of international organizations.

Travel information resources

We’re providing a list of resources for your convenience. Please check with your relevant local authority if your country’s travel advisory is not featured below. As the situation evolves, please regularly check the advisories relevant to you for updates.

Australia

Canada 
France 
Germany 
Netherlands
 
United Kingdom
  
United States of America