COVID-19

The airports are ready to welcome the commercial flights but with a temporary reduction in the frequency of flights from some countries.

From February, there is a temporary reduction in the frequency of flights from the United States, Mexico, Bahamas, Panama, the Dominican Republic, Jamaica and Colombia.

Flights from Nicaragua, Guyana, Trinidad & Tobago, Suriname and Haiti remain suspended.

There are no limitations for the rest of the countries, as long as they comply with the sanitary protocol established for commercial or humanitarian flights.

The General Customs of the Republic of Cuba reported that there are no baggage limitations. You should check with your airline if it has baggage limitation.

Starting Monday, July 19

Importation via passenger with accompanying luggage of unlimited food, hygiene products and medicines will be exceptionally and temporarily authorized without import value limit and duty free until December 31, 2021. The limits to be set by the airline.

These products must be differentiated from the rest of the personal luggage; and in the case of food products, should comply with phytosanitary measures.

For travelers arriving through Cayo Coco and Varadero, the maximum allowed is one suitcase, in accordance with the hygienic-sanitary measures in force by the covid-19.

It is necessary to present a previous PCR test for COVID 19.

All travelers will be met by medical professionals.

All travelers are required to have a Health Declaration (a form that the airline must give to the passenger once on board the plane and shortly before landing in Cuba)

It is mandatory a PCR test upon arrival in Cuba (at the same airport or another access route). The travelers will go under isolation in the facilities selected for it or the booked hotel, until the negative result of the PCR test, complying with all the recommendations to avoid a possible spread. A second PCT test is mandatory on the 5th day.

All travelers are required to remain in mandatory isolation in the provinces through which they arrive.

The return transportation to their province of residence after isolation, must be assumed by each traveler.

Cuban travelers residing in the country who arrive through the airports of Varadero and the keys, will go under isolation in the province of arrival, for a term of 14 nights, in tourist facilities, assuming the cost in USD of the isolation package, which includes transportation from the airport to the facility. These travelers must present the reservation of the isolation package to the airline in order to board.

A health fee will be charged, in order to cover the costs of the implemented protocols. This health fee will never be paid directly by the client upon arrival in Cuba, it is included in the air ticket.

If the result is negative, there is no limitation for the traveler, except: mobility to the provinces or other locations that are in the autochthonous transmission phase.

It is required for tourists to have a medical insurance that covers COVID 19, or they can buy one upon arrival in Cuba (30.00 USD)

 

Havana

• Vedado
• Capri
• Parque Central
• Meliá Habana
• Comodoro
• 5ta Avenida
• Tulipán

Matanzas

• Hotel Las Palmas

Villa Clara

• La Granjita
• Los Caneyes

Jardines del Rey

• Hotel Sol Cayo Coco

Camaguey

• Hotel Plaza

Holguin

• Hotel Mirador de Mayabe

Santiago de Cuba

• Versalles

The result will be available in the first 24 hours so the client will be located and informed immediately through the tourist and health authorities.

Symptomatic clients will be transferred to a care unit, understood to be a hospital, equipped with highly qualified personnel and the necessary equipment to guarantee their speedy recovery.

Asymptomatic clients: After the evaluation by the doctors, we proceed to a total isolation but admitted to Hotels that we will turn into Hospital. The contacts of these cases are immediately isolated in the tourist facilities themselves under a regime of surveillance and protection. (They cannot be in contact with the rest of the clients), until the result of the second PCR is obtained, which is on the 5th day.

The costs of medical services will obviously be covered by the client’s insurance.

During the transfer and upon arrival at the accommodation, the use of the mask is mandatory until the result of the PCR test is known.

During the isolation the traveler cannot leave the room.

We appeal to the individual responsibility of each one and we recommend complying with hygienic measures in the disinfection of hands, physical distancing and use of the mask in transport and in closed places.

All hotels have a health team composed of a Comprehensive General Physician, an epidemiology and a nursing specialist, guaranteeing the detection and immediate action against suspected positive cases of Covid.

Accommodation in private houses is allowed (after isolation time) in those territories that are included in the new normality phase.

Due to the new lockdown the excursions are canceled.

Yes, the car hire is reactivated on almost all territories.

Payments for additional driver and drop off charges must be paid with a Visa, Mastercard or American Express Credit or Debit Card in the customer's name. Cards in USD issued by Cuban banks, whether personal or belonging to a family member, will also be accepted.

Cash is not accepted.

IMPORTANT: Due to regulations of the providers for car rental, the holder of the reservation cannot be a Cuban citizen residing in Cuba, he can only be added to the reservation as an accompanying driver.

There are restrictions to control the growing number of positive cases of COVID-19 in Cuba.

- Public transportation will only operate between 5:00 AM and 9:00 PM.
- Theaters, cinemas, bars and recreational centers are closed.
- Cafeterias and restaurants will provide services until 7:00 PM.
- Tourist excursions are suspended.
- Total restriction of mobility from 9:00 PM to 5:00 AM

These restrictions are in force in almost the entire country, it is possible that there are more restrictions in other provinces depending on the epidemiological situation.

If you need to add more days to your stay, a new PCR test is required, at a cost of 30 USD or its equivalent in another freely convertible currency.

If your country of origin requires a PCR, you can do it (30 USD) at the medical centers listed below:

Havana:
     Siboney International Clinic
     Camilo Cienfuegos International Clinic
     Institute of Tropical Medicine "Pedro Kourí" IPK

In the rest of the country:

     In the territorial branches of Cuban Medical Services (SMC)

In you are staying in a hotel, you can request it from the medical staff of the hotel, preferably upon arrival. Payment for the test will be made by magnetic card.

All sites linked to tourist activity in the country, including airports, cruise ship terminals and marinas, implement hygienic sanitary protocols to guarantee the safety of our visitors. These protocols are certified and endorsed by health and tourism authorities, they were conceived taking into account the recommendations of international organizations.

As of June 21, 2021 Cuban banking and financial institutions will temporarily stop deposits or any other cash transaction in US dollars at those institutions. Therefore, we recommend that you travel to Cuba with any other freely convertible currencies accepted in Cuba.