About renting a car
Discovering Cuba with a rental car is one of the most fun and best ways to get to know the country. It enables you to visit the famous and lesser known places at your own pace. The demand for rental cars is therefore large while the supply is limited. Keep in mind that it’s sometimes difficult to find a rental car for your trip.
Picking up the car / security deposit
When picking up the car you have to pay a deposit for possible extra costs above the voucher value, such as insurance, taxes, one way fees, etc. You can pay this sum in cash or by credit card; only Visa and Mastercard / Eurocard credit cards are accepted. When you pick up the car, the rental contract is drawn up. You sign it to indicate your agreement with its terms. Check this rental contract carefully, because as soon as you have signed it, any rights to compensation afterwards will be void. Please note: with some car rental companies insurance is included in the rent (e.g. Cubacar and Havanauto). Also check the car for any defects before signing the rental contract. Have any defects (such as dents) noted on the contract and check that everything is there: jack, socket wrench and spare tyre.
Pay attention to the number of suitcases that you take with you. The luggage space in most rental cars is limited! A car suitable for four people is generally not suitable to hold four suitcases as well. A high category car doesn’t always mean more luggage space, because luxury cars often have little space for luggage. If you’re travelling with three or four people in a car, it’s advisable to bring (travel) bags instead of suitcases.
Important telephone numbers
Along with the rental contract you’ll receive an overview of telephone numbers that you should call if an incident occurs; check this with the office where you pick up the car and make sure that you have the numbers of the car rental company as well as our local representatives on hand when you travel. Please note: contact us on the spot if there’s a problem. Don’t wait until you’re back home to report it, then it’s often too late.