HOTEL OCCIDENTAL ROYAL HIDEAWAY ENSENACHOS IN CAYO ENSENACHOS, CUBA

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Arrival date: (dd/mm/yyyy) Nights: 123456789101112131415 Adults: 12345 Children: 012345 IATA Code / Access Code (optional)

Hotel Description

This stunning 5-star resort is located on the unspoiled “Cayo” Ensenachos (Key Ensenachos) on the North Coast of Cuba. The property, set in an area of natural beauty, boasts two of the most beautiful beaches in the whole of Cuba, secluded, powder white sands stretching more than 2.6 kilometers in length. The Royal Hideaway Ensenachos offers a choice of accommodation under a Deluxe All-Inclusive plan, featuring the highest standard of quality and personalized service.
The hotel is 80 minutes from the international airport Abel Santa Maria of Santa Clara, and 5 minutes from the national airport of Cayo Las Brujas.
The hotel has 506 rooms and 46 suites spread throughout three distinct sections: Royal Hideaway, Royal Spa and Royal Suite. Rooms enjoy ocean view, partial ocean view, garden or pool view.

General Hotel Facilities

• Lobby Bar
• Bar
• Buffet Restaurant
• A la Carte Restaurant
• Discotheque
• Games Room
• Scuba Diving Lessons
• Tennis
• Volleyball
• Aerobics
• Snorkelling
• Jacuzzi
• Aqua Bike
• Catamaran
• Moped Rental
• Shop
• Parking
• Fax Service
• Laundry
• Sauna
• Massage
• Medical Services
• Tour Booking Desk
• Swimming Pool
• Car Rental
• Currency Exchange
• Business Centre
• Free Parking
• Internet access in the lobby
• Conference Room
• Restaurant
• Pedal Boats
• Hairdresser
• Taxi
• SPA
• Daytime entertainment
• Evening entertainment
• Beach volleyball
• Windsurfing

** Some services require local payment.

Room & Rates

Royal Hideaway Room... from US$200

270 luxurious rooms in 14 two-story buildings built around a central courtyard:
• 219 King-size bed rooms and 51 double bedded rooms (including 10 Duplex 2-story suites and 5 rooms specially adapted for the disabled)
• Duplex suites are two-stories with bedroom, living room, terrace and balcony

Among other facilities and services, the Royal Hideaway section counts with:
• Concierge service
• Room service
• Pool and jacuzzi
• Snack Bar “El Marino”
• Swim-up pool bar

• Phone
• Satellite TV
• Safety Deposit Box
• Room Service
• Hair Dryer
• Private Bathroom
• Iron and Iron Board
• Coffee Maker
• Balcony or terrace
• Cold & hot water
• Amenity Kit
• Fully-stocked mini-bar
• Concierge service
• King size beds
• DVD

Royal SPA Room... from US$270

190 luxurious rooms situated in 10 two-story buildings built around a central courtyard.
• 50 King-size bedrooms and 140 double rooms (including 10 Duplex two-story Suites)
• Duplex suites are two levels which feature a living room and bedroom, balcony, terrace, TV, CD/DVD player, coffee maker.

As a selection of the facilities and services at the Royal Spa section, it is worth to mention:
• The state-of- the- art Spa with a complete range of luxury Spa treatments (subject to additional charge)
• Thermal pool
• Sauna
• Two pools, one of them heated with temperatures between 29ºC - 31ºC (84.20ºF - 87.80ºF)
• Jacuzzi
• Gymnasium/Fitness room
• Swim-up bar
• Snack Bar
• Concierge service
• Room service

All Guests staying in the Royal Spa section (7 day minimum stay) will enjoy the following Royal Spa Experience at no extra charge:
• Spa Gift (1 per stay)
• Massage (1 per stay)
• Facial (1 per stay)
• Pedicure (1 per stay)
• Manicure (1 per stay)
• Daily Royal Night turn down and flowers on the bed.

• Phone
• Satellite TV
• Safety Deposit Box
• Room Service
• Hair Dryer
• Minibar
• Private Bathroom
• Iron and Iron Board
• Coffee Maker
• Balcony or terrace
• Ceiling Fan
• Cold & hot water
• Amenity Kit
• Concierge service
• Mini-refrigerator
• DVD

Royal Suite Room... from US$328

46 rooms located in 23 luxurious garden villas
• 32 one-bedroom villas and 14 with two bedrooms
• Each room has a full bathroom, terrace and balcony

This section offers special services and facilities:
• Concierge services
• Private check-in
• Room service
• Exclusive large free-form swimming-pool with swim up bar
• Butler service available for private entertaining in your villa
• Gourmet restaurant ¨San Pasqual¨, exclusive to Royal Suite Clients
• Private golf cart during stay.

• Phone
• Satellite TV
• Safety Deposit Box
• Room Service
• Hair Dryer
• Minibar
• Private Bathroom
• Iron and Iron Board
• Coffee Maker
• Balcony or terrace
• Ceiling Fan
• Cold & hot water
• Living area
• Amenity Kit
• Concierge service
• DVD
• Private Check-in

Hotel Occidental Royal Hideaway Ensenachos Location

At 10 km from the local Airport of Las Brujas, at 50 km from the city of Caibarién, and about 116 km from the international Airport "Abel Santa María" of the city of Santa Clara.

Terms & Conditions

Check In Time: 4:00 PM Check Out Time: 12:00 M

Cancellation Policy:

Once you have paid for your reservation, the following cancellation policy applies:

-   If you cancel the reservation 48 hours or more before your intended arrival date, we will refund you the total amount that you paid minus an administration fee equivalent to 3% of paid amount, with a minimum of EUR 15.

-   If you cancel the reservation less than 48 hours of your expected check-in date, we will refund you the total amount paid minus the amount of the first night of your intended stay.

-   If you do not arrive at the hotel on the date of your expected check-in, we will refund you the total amount paid for the reservation minus the amount of the first night of your intended stay for no-show charges. Refunds must be requested in writing within 60 days of the date of your intended stay at the hotel. Once this period has passed, no refunds will be made.

We will not make refunds to credit cards, other than the credit card that was used for your booking. We may process refunds via wire transfer, in which case we will deduct any bank charges from the refundable amount. We aim to process refund within 72 hours after receiving your refund request and required information.

Payment Policy:

Reservations require payment in advance. Your credit card will be debited within 24 hours after making your reservation.  Accepted credit cards - VISA, MASTERCARD. Your bill will state: www.ctnres.com. The total charge includes all room charges and taxes, as well as fees for access and booking. Any incidental charges such as parking, phone calls and room service will be handled directly between you and the property.

Hotels will provide accommodation to the person under whose name the reservation was made (“lead passenger”), and to accompanying persons as per the exact amount of adults and children booked into each room. The lead passenger must be present at the time of check-in.

Bed type and smoking preferences are not guaranteed. Your reservation is guaranteed for late arrival.
Accommodation is usually available from 16:00hrs on the day of arrival and must be vacated by 11:00hrs on the day of departure. The number of guests in each room is limited to the number of beds provided by the hotel. If the number of persons arriving at the hotel is different to the one selected during the reservation process, or children are not of the age required to classify as such in terms of rates/discounts (see "Children Policy"), additional charges will apply, payable directly to the hotel.

Child Policy:

Infants up to 1 year 11 months: free of charge.
Children rates will be confirmed during the online reservation process.
Children rates apply for ages 2 - 11 years, and only when sharing room with two adults.
Children 2-11 years sharing room with 1 adult must be booked as adults (double/twin room).
Children 12 years and older must always be booked as adults.

Disclaimer:
Whilst every effort has been made to ensure accuracy and availability, some errors might still occur. Once aware of such incidents we will make all reasonable effort to advise you within 48 business hours of the booking being made. We reserve the right to cancel the reservation and refund all monies paid, but this of course will be without any liability to you.